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Examinator-Production Application Misbehavior
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Application misbehavior (PC only)
 
Situation Comments / Action
Very slow If Examinator is very slow to start and/or very slow to refresh any page then you may notice that running disconnected from the network make the problem disappear. You can easily fix this changing some settings in the network properties section of your computer system [see screen captures]:
orange Open your PC Network Properties
orange Go into the advanced (More) section
orange Delete the entry "Primary DNS suffix of this computer"
No report, blank page

The problem origin may be:

orange a folder permission issue: Examinator Production needs to write script files in your Windows folder. So verify the application have such rights (Seen under Windows XP)
orange a file path invalid character: check if the file path and file name doesn't include characters that may disrupt Examinator Production. It sometimes happen that spaces are not supported (depends of your Windows revision and service packs installed). Easy fix is to have files and folders use conventional characters and numbers (A-Z, 0-9, -, _ ).
orange Corrupted data file. Then contact support.examinator@galaxysemi.com
None of the above... contact support.examinator@galaxysemi.com
 
Application misbehavior (Unix only)
 
Situation Comments / Action
No text or image visible. Blank page

It sometimes happen that your color palette is corrupted and makes the Examinator Production text or images do not display correctly. In such case, all you have to do is to run the qtconfig software located in the Galaxy Examinator Production folder and follow the instructions:

orange From the dialog box displayed, click the Tune palette button then change the colors to something that is
fine for you. Default background should be set to white.
orange When all colors you want are set, click the OK button
orange Click the menu item File/Save, the application should write 'Saved changes' in its status bar.
Then run the Examinator Production again, colors, text and images should now be fine.
None of the above... contact support.examinator@galaxysemi.com
 
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